Promotion Terms and Conditions

PRIORITY ASSISTANCE

Priority assistance is a service designed to help people with diagnosed life-threatening medical conditions. Southern Phone does not offer this service. Our plans aren’t suitable if you or someone in your home has a serious life-threatening condition and would be at risk without a phone service. If you need a Priority Assistance service, please contact another provider like Telstra.

SIM ONLY PLANS PROMOTION

The X-Small SIM plan, Small SIM plan and Medium SIM plan Discount promotion is available to new customers only. The Large SIM plan is available to new and existing Southern Phone customers. Excess data and other charges outside plan allowance apply. Offer ends 8/4/24. Fair Use Policy applies.

X-Small SIM plan data: When the 2GB monthly data limit is reached on the X-Small SIM Plan, the data will be barred. You can, however, always connect to WiFi wherever it’s available and still access the internet from your smartphone.  To unbar your data call 13 14 64, you will be charged at PAYG rates at ($0.01 per MB block), until your next bill cycle.

SIM Plans and handsets: Available on the Optus 4G Plus & Optus 3G (900MHz) mobile network. Handset sold separately unless indicated otherwise. SIM plan's includes unlimited standard national talk and text. Small SIM and Medium SIM plans include $50 and Large SIM plan $300 international roaming allowance all plans exclude some usage in monthly plan allowances eg. international calls to premium numbers and international texts, text and calls to Australian premium numbers, directory assistance and satellite numbers. For unlimited plan inclusions, our Fair Use Policy applies. Unused data allowance expires each month. 

International call credit: If you make international calls outside your allowance or to ineligible countries, you will incur international call charges. Full list of eligible countries and call rates, including connection charges, available at southernphone.com.au/help 

Extra data: If you use more than your monthly data allowance, we automatically add data to your allowance for that month in 1GB blocks at $10/GB up to 3GB for use in Australia, after which such additional data blocks cannot be added. You may be charged $0.01/MB for further usage for a limited time before data access is discontinued for the rest of the billing period. You may request additional data usage ($0.01 per MB block) by calling 13 14 64. Unused extra data allowances expire at the end of that billing month. 

Device payment plan: If you cancel your service during your 24 month Device Payment Plan, you’ll need to pay any outstanding device repayments calculated as the monthly repayment amount multiplied by the number of months remaining on your contract term.

See SIM Only Plans Terms and Conditions for promotional details.

nbn® BROADBAND PLAN PROMOTION

For new connections only. A discount of $10/mth applies to the nbn Basic and nbn Fast plans and a $20/mth applies to the nbn Superfast and Ultrafast plans for the first 6 months, standard monthly plan fees apply thereafter offer ends 25/6/24. 

nbn Network - General: nbn services not available to all customers or areas. nbn connection fees: nbn co connection fees may apply, eg if you’re in a new development not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. nbn speeds: Typical busy period download/upload speed refers to the peak user period from 7pm-11pm each day. Typical busy period download/upload speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical busy period download/upload speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds. Actual speeds may be less due to several factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment. nbn Fixed Wireless is not available on nbn Standard, nbn Fast, nbn Superfast and nbn Ultrafast plans.

BYO or purchase a modem from us: If you bring your own modem, ensure it is compatible with your nbn service. 

Modem Promotion: Get 50% off the eero device pack when you purchase 2 or more devices and take up a new or have an existing Southern Phone nbn connection. The cost of the modem is not refundable if you change your mind and cancel your nbn service. 

See nbn Broadband Plan Terms and Conditions for promotional details.

See Modem Promotion Terms and Conditions for promotional details.

Business nbn® BROADBAND PLAN PROMOTION

For new connections only. A discount of $10/mth applies to the nbn Basic and nbn Fast plans and a $20/mth applies to the nbn Superfast and Ultrafast plans for the first 6 months, standard monthly plan fees apply thereafter offer ends 25/6/24. 

nbn Network - General: nbn services not available to all customers or areas. nbn connection fees: nbn co connection fees may apply, eg if you’re in a new development not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. nbn speeds: Typical busy period download/upload speed refers to the peak user period from 7pm-11pm each day. Typical busy period download/upload speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical busy period download/upload speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds. Actual speeds may be less due to several factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment. nbn Fixed Wireless is not available on nbn Standard, nbn Fast, nbn Superfast and nbn Ultrafast plans.

BYO or purchase a modem from us: If you bring your own modem, ensure it is compatible with your nbn service. 

Modem Promotion: Get 50% off the eero device pack when you purchase 2 or more devices and take up a new or have an existing Southern Phone nbn connection. The cost of the modem is not refundable if you change your mind and cancel your nbn service. 

See Business nbn Broadband Plan Terms and Conditions for promotional details.

See Modem Promotion Terms and Conditions for promotional details.

nbn®, nbn co and other nbn® logos and brands are trade marks of nbn co limited and used under licence. Southern Phone Company Limited ABN 42 100 901 184.