Policies, Terms & Conditions

Important things you need to know

Southern Phone maintains policy statements consistent with regulatory requirements and our business goals and operating procedures.
These policies reflect our values and our commitment to the highest standards of customer service.

• Terms & Conditions
• Privacy Policy
• Transaction Policy
• Financial Hardship Policy
• Fair Use Policy
• Complaints Handling Policy
• Direct Debit Request Service Agreement
• Terms of use
• Customer Service Guarantee Waiver
• nbn™ Sky Muster Satellite Fair Use Policy
• New Home Phone Rates
• 30 Day Network Guarantee
• Christmas Embargo
• Priority Assistance
• Stem Scholarship Terms