Our customer account page is temporarily offline
We are currently making some changes to our billing system meaning there will be some important changes to your Southern Phone account. This includes updating our self-service portal in order to provide our customers with the world-class customer experience that we aim to deliver. Our new Southern Phone portal will allow you to easily manage your account, view and pay your bills, check your usage and update your account details.
Other important changes to your account are as follows:
June bills have been delayed: Due to these changes our June bills have been slightly delayed. To account for this delay we have extended the due date to the 27th of June rather than the 22nd of June stated on your bill. Please note, if you pay by direct debit nominated bank account or credit card on the due date, this will now be debited on the new due date of this bill, the 27 June 2020.
New Account Number: You will receive a new Account Number. You will find this number at the top of your next bill and we recommend keeping this number handy if you need to contact us via chat, email or over the phone. Your old account number is stored in the new system, so it won’t be lost.
Changes to our Mobile Phone App: Our existing mobile app will no longer be supported meaning it can no longer be used to check usage or pay bills. It will also no longer be available on the Apple App Store or the Google Play store. We will look to update our app in the future, but in the meantime you still be able to use our new mobile-friendly customer portal to manage your account.
New Look Bill: We will be introducing a new, simpler bill that makes it easier to understand your services and charges.
We are excited to share these changes with you and apologise for any inconvenience as we make these updates.
Please check back shortly to access our new portal. If you do need to contact us in the meantime, you can do so via live chat on our website or by calling our friendly team on 13 14 64.