Southern Phone Company

Community Based : Community Owned : 100% Australian

Search

Internet

» ADSL Broadband

» Mobile Broadband

» Can I Get Broadband

» Dial Up Plans

» Bundles

» Web Hosting

» Check Your Usage

» Web Mail Login

» Help & FAQs

Upgrade or Change Your ADSL Broadband Plan

If you are an existing Southern Phone ADSL Broadband customer and you'd like to upgrade to a different plan or speed, just select the plan, fill in the details and we'll make the change.

A change of plan or a change of line speed (eg. from 256/64 to 1500/256) will cost $35.

Select Your Service

Faster Up to 1500/256 ADSL		Download Quota (Peak+Offpeak)	Bundled Price	Unbundled
	10GB	10GB (5Gb+5Gb)	$49.95	$59.95
	20GB	20GB (10Gb+10Gb)	$59.95	$69.95
	40GB	40GB (20Gb+20Gb)	$69.95	$79.95
	80GB	80GB (40Gb+40Gb)	$79.95	$89.95
	200GB	200GB (100Gb+100Gb)	$109.95	$119.95

Fastest Up to 20Mbps/800kbps ADSL2+		Download Quota (Peak+Offpeak)	Bundled Price	Unbundled
	40GB	40GB (20Gb+20Gb)	$89.95	$99.95
	80GB	80GB (40Gb+40Gb)	$99.95	$109.95
	160GB	160GB (80Gb+80Gb)	$129.95	$139.95

Minimum Total Cost over 24 months

ADSL Plan	Bundled	Unbundled
256 4GB	$958.80	$1198.80
1500 10GB	$1198.80	$1438.80
1500 20GB	$1438.80	$1678.80
1500 40GB	$1678.80	$1918.80
1500 80GB	$1918.80	$2158.80
1500 200GB	$2638.80	$2878.80
8Mb and 20Mb 30GB	$2158.80	$2398.80
8Mb and 20Mb 60GB	$2398.80	$2638.80
8Mb and 20Mb 120GB	$3118.80	$3358.80

Bundled Pricing
The bundled pricing discount applies when you bundle your ADSL service with a Southern Phone mobile or fixed line service.

Peak and Offpeak Downloads
Peak Downloads are 8am and 1am. Offpeak Downloads are between 1am and 8am. Speed will be shaped to 64k/64k for the remainder of the billing period in which the download quota has been exceeded. So, if you exceed your peak downloads, then peak downloads will be shaped, but your offpeak downloads will not be. If you exceed downloads in both timeslots then both timeslots will be shaped. 1GB (Gigabyte) is equal to 1000MB (Megabyte); 1MB is equal to 1000KB (Kilobyte).

Plans speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, customer premises interference, traffic and equipment.

ADSL 2+ Data counted on both upload and download.
Please note that ADSL 2+ data usage is counted in both directions (uploads and downloads). ADSL1 is counted on download only.

Contract Terms
Cancellation fees
12 month contract: Closure fee for cancellation within the 12 month contract term is $100.

24 month contract: Closure fee for cancellation within the 24 month contract term is $300 pro rated for the months remaining on your contract term. For example, a customer who cancels their contract 12 months into a 24 month contract may have to pay a termination fee of $300 x 12/24 (where 12 is the number of months left to run on the contract, divided by 24 months) = $150.

Plan Change fee
A change of plan or a change of line speed (eg. from 256/64 to 1500/256) will cost $35.

Relocation fee
A fee of $185 applies for service relocations. A service can only be relocated if your new address is served by an exchange enabled with the appropriate ADSL equipment.

Incorrect call out fee
If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect callout fee of $150 applies.

In order to get online your telephone line needs to be provisioned (made ADSL Broadband compatible). This process generally takes 5 to 21 working days. These changes take place at your local exchange. You will only be billed if and when your ADSL line provisioning is successful.

Please ensure you read our Internet Terms & Conditions prior to ordering. In lodging this order you are also agreeing to Southern Phone carrying out a credit check in accordance with the Privacy Act.

Change Your ADSL Broadband Plan

Select the plan above that you want to change to and enter your details here.

Your details:
Your Name:
E-Mail:
Account Number:	Your Southern Phone Account Number
Service Phone No.:	The phone number your ADSL service operates on


Comments:	Change of Plan or Speed

Please note that by submitting this order you are agreeing to a fee of $35 Change of Plan or Line Speed Fee being applied to your account. The charge to switch from ADSL1 to ADSL2 is $120.