Southern Phone Company

If you are an existing Southern Phone ADSL Broadband customer and you'd like to upgrade to a different plan or speed, just select the plan, fill in the details and we'll make the change.

You may change the data allowance for your plan once per month for free as long as the line speed is unchanged.

A change of plan that includes a change of line speed (eg. from 256/64 to 1500/256) will cost $35.

If you wish to change to a new plan that has different features and pricing from your old plan you may do so at no charge, but you will need to extend the 12 or 24 month contract period that you are currently on by another 12 or 24 months.

Select Your Service

Fast ADSL1 Up to 1500/256Kbps	Download Quota (Peak+Offpeak)	Bundled Price	Unbundled
10GB	10GB (5Gb+5Gb)	$49.95	$59.95
20GB	20GB (10Gb+10Gb)	$59.95	$69.95
80GB	80GB (40Gb+40Gb)	$69.95	$79.95
200GB	200GB (100Gb+100Gb)	$89.95	$99.95
Fastest ADSL2+ Up to 20Mbps/800kbps	Download Quota (Peak+Offpeak)	Bundled Price	Unbundled
10GB	10GB (5Gb+5Gb)	$49.95	$59.95
20GB	20GB (10Gb+10Gb)	$59.95	$69.95
80GB	80GB (40Gb+40Gb)	$79.95	$89.95
200GB	200GB (100Gb+100Gb)	$89.95	$99.95

Minimum Total Cost over 24 months

ADSL Plan	Bundled	Unbundled
1.5Mb and 20Mb 10GB	$1,198.80	$1,438.80
1.5Mb and 20Mb 20GB	$1,438.800	$1,678.80
1.5Mb 80GB	$1,678.80	$1,918.80
1.5Mb 200GB	$1,918.80	$2,158.80
20Mb 80GB	$1,918.80	$2,158.80
20Mb 200GB	$2,158.80	$2,398.80

Bundled Pricing

The bundled pricing discount applies when you bundle your ADSL service with a Southern Phone mobile or fixed line service.

Peak and Offpeak Downloads

Peak Downloads are 8am and 1am. Offpeak Downloads are between 1am and 8am. Speed will be shaped to 72k/72k for the remainder of the billing period in which the download quota has been exceeded. So, if you exceed your peak downloads, then peak downloads will be shaped, but your offpeak downloads will not be. If you exceed downloads in both timeslots then both timeslots will be shaped. 1GB (Gigabyte) is equal to 1000MB (Megabyte); 1MB is equal to 1000KB (Kilobyte).

Plans speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, customer premises interference, traffic and equipment.

ADSL 2+ Data counted on both upload and download.

Please note that ADSL 2+ data usage is counted in both directions (uploads and downloads). ADSL1 is counted on download only.

Contract Terms

Cancellation fees
12 month contract: Closure fee for cancellation within the 12 month contract term is $100.

24 month contract: Closure fee for cancellation within the 24 month contract term is $300 pro rated for the months remaining on your contract term. For example, a customer who cancels their contract 12 months into a 24 month contract may have to pay a termination fee of $300 x 12/24 (where 12 is the number of months left to run on the contract, divided by 24 months) = $150.

Free Plan Changes
You may change you plan once per month without charge, as long as it does not also mean a change of line speed. eg A change from 1500/256 10Gb to 1500/256 20Gb is free as it is on the same speed. A change from 256/64 4Gb to 1500/256 10Gb is $35 as it means a change of line speed.

Line Speed Change fee
A change of line speed (eg. from 256/64 to 1500/256) will cost $35.

Relocation fee
A fee of $185 applies for service relocations. A service can only be relocated if your new address is served by an exchange enabled with the appropriate ADSL equipment.

Incorrect call out fee
If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect callout fee of $150 applies.

In order to get online your telephone line needs to be provisioned (made ADSL Broadband compatible). This process generally takes 5 to 21 working days. These changes take place at your local exchange. You will only be billed if and when your ADSL line provisioning is successful.

Please read our Terms & Conditions prior to ordering. In lodging this order you are also agreeing to Southern Phone carrying out a credit check in accordance with the Privacy Act.

Change Your ADSL Broadband Plan

Select the plan above that you want to change to and enter your details here.

Your details:
Your Name:
E-Mail:
Account Number:	Your Southern Phone Account Number
Service Phone No.:	The phone number your ADSL service operates on


Comments:	Change of Plan or Speed
Please note that by submitting this order you are agreeing to a fee of $35 being applied to your account if the change of plan also means a change of line speed (eg from 256/64 to 1500/256).

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